FINANCIAL GROUP

In Luxembourg, our client has established itself as one of the leading banks in the financial market, successfully combining local expertise with a strong international presence. They provide services to individuals and professional and institutional organizations.

CHALLENGE

Our client needed a partner to consistently deliver the required levels of service for skilled IT service desk, request management, IMAC, and workstation update and security management. The support services would include all issues related to applications, hardware and software, and operating systems, as well as onsite intervention for all branches in Luxembourg.

SOLUTION

through its Managed Services offering, CTG provides incident management and request handling with a high resolution rate, end-to-end management of tickets with follow-up of customer and external third lines, IMAC onsite activities,, compliant workstation updates and security, and applications packaging and deployment.

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