Provide Efficient 24x7 Support That Delights Customers and Employees
vChat—our chatbot builder platform—enables the fast and easy deployment of chatbots across various digital channels to make interactions between companies and their customers, partners, and employees more efficient and engaging.
Today’s consumer expects immediate response and service—many leave a brand after just one poor experience. vChat ensures your customer service creates happy and loyal customers.
The chatbots created with vChat use artificial intelligence (AI) to enable human-like conversations that deliver immediate and more efficient customer and employee support and enhance their overall user experience, while providing your organization the actionable data and insights you need to continuously improve relationships and drive growth.
In today’s fast-paced digital economy, vChat’s AI-driven customer service levels the playing field for any organization, including those with limited technical skills and resources.
vChat Chatbots Offer Adaptability and
Versatility for Any Business
vChat enables the easy deployment of specialized chatbots to address unique industry-specific challenges. vChat is supporting improved customer and employee engagement in retail, financial services, manufacturing, healthcare, membership-based businesses, and more.
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Discover the power of vChat's conversational AI to transform your customer and employee engagement.
Key Benefits of vChat Chatbots
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Meet Visitors Where They Are
vChat’s deep flexibility allows you to interact with customers and employees 24x7 through a variety of messaging platforms, giving you the power to personalize every interaction to meet individual preferences and ultimately create a stronger relationship.
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Implement Role-Based Solutions
Use AI-powered chatbots to empower HR with faster recruiting and employee engagement, enable rapid marketing and sales engagement to convert visitors into leads, respond to frequently asked support questions, and more.
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Reduce Operational Costs
Implementing a fully functioning chatbot less expensive and more efficient than adding additional resources. With vChat, you can easily and cost-effectively scale to meet growing and changing needs.
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Go Beyond the Conversation
Our chatbots don’t just talk with your digital visitors. Think of vChat as your digital assistant—it can help you with your recruitment process and schedule interviews in your calendar, qualify leads, and put them into your CRM.
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Keep Customers and Employees Satisfied
vChat simultaneously handles a multitude of requests, instantly providing world-class support in each visitor's preferred language, while capturing data that uncovers issues and opportunities so businesses can act fast to keep customers and employees close and happy.
Product Compliance
We adhere to the proper controls related to security, availability, processing integrity confidentiality, and privacy of client data and the protection of patient health information in the U.S. Eleviant CTG’s PeopleOne, vBots, and vChat products are SOC 3 Certified and HIPAA compliant.
vChat Is Helping Companies Enhance Customer and Employee Support
vChat Chatbot Case Studies
vChat automates customer service for American Leather, a leading manufacturer, improving real-time support for their growing customer base.
vChat accelerated the ability of TitleMax, a fintech company, to efficiently handle a barrage of HR queries.
vChat Technology Features
vChat uses the latest conversational AI models and integrates with the most popular platforms to deliver engaging responses in a variety of contexts.
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Natural Language Processing (NLP) for Engagement
Powered by NLP, our chatbots create personalized conversations between your brand and your customers, employees, and partners to increase engagement and brand loyalty.
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Unified Control With Our Central Management System (CMS)
Our CMS provides integrated oversight of all chatbots to enable easier management and monitoring from a central command center. The intuitive interface makes it easy to see how each bot is performing and automate certain actions when specific events are triggered.
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Multi-Platform Engagement
Our chatbots support all popular communications platforms, from improving your messenger experience, to engaging through integrated SMS messages, to seamlessly managing conversations and improving engagement on WhatsApp. Our chatbots also integrate with Shopify to enable more relevant and helpful conversations with customers.
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Multilingual Support
Connect with your customers and employees in any language of their choice.
Schedule a demo or consultation to learn how vChat's conversational AI transforms customer and employee engagement and support.
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