CTG’s Support Services help our clients focus their IT team on critical projects and strategic imperatives. Our clients rely on CTG agents to provide specialized, 24x7x365, multilingual support to end users, and manage and support their core business applications in production.
CTG’s experienced consultants provide improved “first-line-of-defense” end-user incident and request resolution. Our analysts have the experience necessary to improve first-call resolution, decrease call abandonment, and improve end-user satisfaction.
We offer a number of delivery models—from Delivery Centers to onsite, blended, and VIP. CTG works to develop support models that meet our clients’ unique needs.
CTG’s experience in building and maintaining continuously improving support services has fostered a number of long-term partnership with clients in industries requiring a high degree of effectiveness and in highly-competitive market verticals, such as banking, finance, and insurance; government; healthcare; and European Institutions.