CTG’s Support Services offer expertise and solutions that improve operational and IT efficiencies and free up our clients’ IT specialists to work on organizations’ higher profile strategic initiatives. 

Offerings

From monitoring of core applications to remote and onsite end-user support, CTG’s Support Services provide 24x7x365 solutions that help our clients’ IT team focus on critical and strategic activities, knowing their end-users’ incidents are being handled quickly and efficiently by our experienced analysts.

Benefits and Features

  • Allows Your IT Team to Focus on Critical Projects

  • Improved End-User Effectiveness

  • Efficiency Gains Through Automation of Repeatable Processes

  • Provides 24x7, Multilingual Service

  • Flexible Delivery Models—Delivery Center, Onsite VIP, Remote, Blended, and More

CTG’s Support Services help our clients focus their IT team on critical projects and strategic imperatives. Our clients rely on CTG agents to provide specialized, 24x7x365, multilingual support to end users, and manage and support their core business applications in production. 

CTG’s experienced consultants provide improved “first-line-of-defense” end-user incident and request resolution. Our analysts have the experience necessary to improve first-call resolution, decrease call abandonment, and improve end-user satisfaction. 

We offer a number of delivery models—from Delivery Centers to onsite, blended, and VIP. CTG works to develop support models that meet our clients’ unique needs. 

CTG’s experience in building and maintaining continuously improving support services has fostered a number of long-term partnership with clients in industries requiring a high degree of effectiveness and in highly-competitive market verticals, such as banking, finance, and insurance; government; healthcare; and European Institutions.

The CTG partner network is built to combine today’s leading technologies with CTG’s digital transformation IT solutions and services to accelerate our clients’ transformation initiatives.

Given the accelerated pace at which new technologies emerge and the specialized and evolving needs of our clients, it’s essential that we leverage industry partnerships to amplify the value we provide to clients.

Our strong partner network provides clients with even greater speed, adaptability, and confidence that their IT and digital transformation initiatives will be powered by the technologies, skills, methodologies, and industry experience necessary to achieve their desired business, technology, and operational outcomes.

Let’s discuss

How CTG can help you achieve your desired business outcomes through digital transformation.

Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.

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