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Solution
Support Services
CTG’s Support Services offer expertise and solutions that improve operational and IT efficiencies and free up our clients’ IT specialists to work on organizations’ higher profile strategic initiatives.
Offerings
Service Desk
Functional Support
Hardware Services (IMAC)
IT Operations Support
Workplace Management
Access Management
From monitoring of core applications to remote and onsite end-user support, CTG’s Support Services provide 24x7x365 solutions that help our clients’ IT team focus on critical and strategic activities, knowing their end-users’ incidents are being handled quickly and efficiently by our experienced analysts.
Benefits and Features
Allows Your IT Team to Focus on Critical Projects
Improved End-User Effectiveness
Efficiency Gains Through Automation of Repeatable Processes
Provides 24x7, Multilingual Service
Flexible Delivery Models—Delivery Center, Onsite VIP, Remote, Blended, and More
CTG’s Support Services help our clients focus their IT team on critical projects and strategic imperatives. Our clients rely on CTG agents to provide specialized, 24x7x365, multilingual support to end users, and manage and support their core business applications in production.
CTG’s experienced consultants provide improved “first-line-of-defense” end-user incident and request resolution. Our analysts have the experience necessary to improve first-call resolution, decrease call abandonment, and improve end-user satisfaction.
We offer a number of delivery models—from Delivery Centers to onsite, blended, and VIP. CTG works to develop support models that meet our clients’ unique needs.
CTG’s experience in building and maintaining continuously improving support services has fostered a number of long-term partnership with clients in industries requiring a high degree of effectiveness and in highly-competitive market verticals, such as banking, finance, and insurance; government; healthcare; and European Institutions.
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Our strong, strategic partnerships have allowed us to better serve the needs of our clients for more than 50 years.
Given the accelerated pace at which new technologies emerge and the specialized and evolving needs of our clients, it’s essential that we leverage industry partnerships to amplify the value we provide to clients.
Let’s discuss
How CTG can help with your next strategic initiative.
Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.